The external evaluation covered undergraduate professionally-oriented study programme, undergraduate academic study programme and postgraduate master’s study programme Organization and Management of Human Resources and Educational Systems, implemented by the Faculty of Organizational Sciences of the University of Maribor. The Faculty constantly monitors and updates all three evaluated study programs on an annual basis and systematically checks the results of annual updates and comprehensively renews study programs in 3-year cycles (last in 2018/19, next renewal is planned for the next year). As an important tool for identifying opportunities for improvement in study programs and for monitoring the actions of the faculty, it uses the self-evaluation of the faculty and each of the study programs, involving all stakeholder groups. It is especially important to involve stakeholders from the wider environment (employers), who with their proposals and responses have significantly contributed to the development of study programs. The involvement of all stakeholders is also reflected in the high level of satisfaction of students. The quality loop is recognized, but insufficiently transparent. All three study programs cover similar topics, but each of them is presenting them in their own point of view, with a different depth of discussion or level of acquired knowledge. In postgraduate studies, the emphasis is on upgrading the acquired competencies of students at the undergraduate level. Thus, the undergraduate professionally oriented study programme provides the necessary skills for operational work in the field of human resource management, the university program develops an understanding of the managerial view of dealing with people at work, and the master's program deepens understanding, analysis and decision making in human resource management. An acquired competence of organizational thinking helps students and graduates to get to know and understand work and social environments and to actively integrate into society in the role of active citizens. The most important skill developed at the postgraduate level is critical thinking, which is most valued by employers among graduates of this program. Graduates of all three evaluated study programs are highly employable, especially master's degree graduates. During renewal and development of study programs, special attention was paid to both the content and structure of the program, so that the connection of curricula and syllabi with the goals and competencies of each study program is always maintained and that the contents of study programs are horizontally and vertically connected within first and second cycle programs. The lecturers are professors with a high and growing level of pedagogical 31 and research references. Added value is provided by many guest lecturers from industry. During the COVID crisis, the introduction of distance learning in the Moodle and MS Teams environment for the entire study program was established, while modern advanced approaches to teaching are being introduced. Practical training is obligatory only for students of the undergraduate professionally oriented study programme, but it is also possible for students of other programs (mostly through case studies, project work and guests from practice in subjects). All conditions for quality implementation of study programs are taken care of, with a special emphasis on personal and respectful attitude of staff towards students, provided services for students and strong care for students with special needs, to whom the school allows individual adjustments. Ensuring the rights and informing the stakeholders in the study process is also taken care of. For the future, the group of experts would suggest to define the proposed measures in the action plan more precisely, to make full use of the results of student surveys and to ensure more active dissemination of information through student representatives. Greater emphasis in the field of quality would also make sense in specifying deadlines in the action plan and stating the results achieved, in preparing more program-specific program selfevaluation reports, incorporating good practices and, as the faculty is aware, finding effective ways to reduce the time from enrolment until the completion of studies. The faculty should continue to check for possible duplication of content in different subjects, monitor the effects of the renewal of study programs as well as their content and syllabi, update their content, literature and the latest references of lecturers, and explore possibilities for including more practical pedagogy. Given the reduced scope of some courses, especially in part-time study, where some tutorials are not actually performed at all, and the students' desire for more practical knowledge, it is necessary to eliminate inconsistencies and increase the number of contact hours actually made appropriate. In the master's study program, the faculty should explore the possibilities for unifying or raising the level of entry knowledge of students, so that the second-cycle study will represent an appropriate upgrade of already acquired knowledge from the first-cycle study programs. It would also make sense to offer students more opportunities to develop soft skills through additional workshops and trainings, and to encourage student representatives to a higher level of critical thinking. The faculty, in cooperation with the representatives of employers, should also consider the preparation of a mentoring manual for mentors in companies and explore the possibilities for including representatives of the employers in the commissions for final thesis defence. On the basis of the received documentation until the day of preparation of the final report and on the basis of the visit to the institution it is established that the study programmes " Organization and Management of Human Resources and Educational Systems" meet the requirements of the standards 1, 2, 3 and 5 defined in the SQAA “Criteria for accreditation and external evaluation of higher educational institutions and study programmes”. However, in the area of Standard 4, non-conformities were noticed upon a review of subsequently requested and received documentation.